FAQ
Frequently asked questions
Everything you need to know about working with Broui. Can't find the answer you're looking for? Reach out to our team.
Getting Started
How do I start working with Broui?
The best way to start is by booking a strategy call or filling out our project inquiry form. We'll discuss your goals, challenges, and how we can help. After that, we'll provide a tailored proposal outlining scope, timeline, and investment.
What information do you need for a project quote?
We typically need to understand your business objectives, target audience, current digital presence, timeline, and budget range. The more context you provide, the more accurate our proposal will be.
Do you work with clients outside the UK and Ghana?
Yes, while our core team is based in the UK and Ghana, we work with clients globally. Our cross-market experience is actually an asset for brands looking to expand internationally.
Services
What industries do you specialize in?
We have deep experience in fintech, logistics, technology, retail, media, fashion, and nonprofits. However, our methodology applies across industries—we focus on understanding your specific audience and objectives.
Can I hire you for just one service, or do I need a full package?
Both options are available. Some clients engage us for specific services like SEO or web development, while others prefer integrated programmes that combine strategy, content, and performance marketing.
How long does a typical project take?
Timelines vary by scope. A focused engagement like a website audit might take 2-3 weeks, while a full website redesign could take 8-12 weeks. We'll provide clear timelines in our proposals.
Do you offer ongoing retainer services?
Yes, many clients work with us on retainer for continuous marketing support. This works well for content creation, social media management, ongoing SEO, and CRO programmes.
Process & Team
Who will be working on my project?
Your project will be led by one of our founders or senior practitioners, supported by specialists from our curated network. You'll always have a clear point of contact and direct access to decision-makers.
How do you communicate during projects?
We typically use a combination of regular video calls, Slack or Teams for quick updates, and project management tools for tracking progress. We adapt to your preferred communication style.
What does 'network-powered' mean?
It means we maintain relationships with skilled specialists—designers, developers, videographers, writers—whom we bring in when a project requires specific expertise. You get senior oversight plus the right skills for the job.
Pricing & Contracts
How do you price your services?
We offer both project-based pricing and monthly retainers. Project pricing is based on scope and complexity. We provide detailed proposals so you know exactly what you're investing in.
What are your payment terms?
Typically, we require a deposit to commence work (usually 30-50%), with subsequent payments tied to project milestones. For retainers, we invoice monthly in advance.
Can we modify the project scope after starting?
Yes, we understand requirements evolve. We'll discuss any scope changes, assess impact on timeline and budget, and get your approval before proceeding.
Results & Reporting
How do you measure success?
We establish KPIs aligned with your business goals at the start of every project. This could include metrics like qualified leads, conversion rates, organic traffic growth, or engagement rates—never vanity metrics.
How often will I receive updates on progress?
This depends on the engagement type. For active projects, we typically provide weekly updates. For retainers, we share monthly performance reports plus quarterly strategic reviews.
Do you guarantee results?
We don't guarantee specific outcomes because many factors affect results. What we do guarantee is strategic thinking, quality execution, transparent reporting, and a commitment to continuous improvement based on data.
Still have questions?
Can't find the answer you're looking for? Our team is here to help. Reach out directly and we'll get back to you within 24 hours.